There is no paid plan, no card form, and no payment provider connected. We do not collect or store card numbers, UPI IDs, or any billing details, because there is nothing to bill for. If a page ever asks you to pay for Reelioo today, it is not us.
Why it is free
Reelioo is in open beta and its live track record is young. We would rather build the record in public first and charge once there is enough evidence to judge the product on. Everything the app can do is available at no cost while that is true.
When paid plans arrive
The terms below are how billing will work when it launches. They are published now so nothing about the commercial side is a surprise later.
Billing
- Subscriptions are billed in advance, per period, through a third-party payment processor. Card details go to the processor, never to us: we would only ever see that a payment succeeded.
- Prices will be shown inclusive of applicable taxes where required.
- Renewal is automatic unless you cancel before the period ends.
Cancelling
- You can cancel at any time, from your account, with no cancellation fee and no email required.
- Cancelling stops the next renewal. Your access continues to the end of the period you already paid for.
Refunds
- Seven days, no questions asked, on your first paid period. If it is not for you, write to us within seven days of that first charge and we refund it in full.
- Service failure. If the service is broken or unavailable for a prolonged stretch of a period you paid for, tell us and we will refund that period, prorated or in full depending on how much of it was affected.
- Billing errors. Charged twice, charged after cancelling, or charged the wrong amount: we fix it and refund the difference, always.
- Trading losses are not refundable. Reelioo sells analysis, not outcomes. A losing trade is not a service failure, and a subscription is not a guarantee that any signal will make money. This is the one case we will say no to, and it is better to say so plainly here than after you have paid.
How to request a refund
Email support@reelioo.app from the address you subscribed with, saying what happened. We aim to reply within three working days. Approved refunds go back to the original payment method and typically take five to ten working days to appear, depending on your bank.
Price changes
If a price changes, existing subscribers are told before it applies to them and can cancel first.
Contact
Anything about billing: support@reelioo.app